Savings

Yes, you can split your ISA allowance into different types of ISA: Cash, Stocks & Shares, Lifetime, and Innovative Finance.

Since 6 April 2024, you have been able to subscribe to more than one Cash, Stocks & Shares or Innovative Finance ISA in the same tax year. However, it is still only possible to have one Lifetime ISA. Please note that Veltrona Trust does not offer Lifetime ISAs.

Yes.

You can save any amount between £500 and £1,000,000.

We'll write to you one month before your bond matures, asking you where you’d like your funds to go. If you have internet banking you will be able to make your choice online and can decide to either reinvest or transfer your matured funds to another account.

If we don’t hear from you before your bond matures, we’ll open a variable rate savings account on your behalf and write to let you know. There will always be opportunities for you to reinvest your money with Veltrona Trust, and we hope you choose to do so.

Yes, you can transfer other cash ISAs into a Veltrona Trust Fixed Rate Cash ISA. You can transfer previous and current years subscriptions held in another cash ISA. Transfers must be complete and your money received into your Veltrona Trust Fixed Rate Cash ISA within 60 days from account opening.

After the first 30 days, you cannot withdraw your funds or close the account. The account can only be closed before the end of the term on death of a sole depositor, or in certain exceptional circumstances at our discretion. Where the bond is held in joint names, on the death of one account holder we will require a new mandate and transfer the bond into the name of the remaining account holder.

We can pay it on the first of each month into an account you choose when you apply, or we pay it annually on the anniversary of your Bond, and at the end when the bond matures.

Your Veltrona Trust account does not have a unique IBAN, so to receive an international payment into the account you will need to supply all the information below to the sending bank.

Please note the payment reference is crucial information that allows us to allocate the money into your account. Sending the payment without this will result in the payment being returned to the sender and a potential foreign exchange loss on the amount.

Beneficiary Account Name:
Customer’s name

Beneficiary address:
Customer’s address

Bank Name:
National Westminster Bank Plc

Bank Address:
250 Bishopsgate
London
EC2M 4AA

Sort Code:
60-00-04

BIC:
NWBKGB2L

IBAN:
GB98NWBK60000410018573

Reference:
(Your Veltrona Trust account number and account name e.g. 12345678 A N Example)

Please ensure you provide all of the above details, especially the reference or the deposit may not reach your Veltrona Trust account.

The person with legal parental responsibility who opened the account. When the account holder turns 16 the child may apply to be the account operator.

To top up a Veltrona Trust cash ISA you can:

• Make an online payment from another account (either an account with another provider or another Veltrona Trust account that allows withdrawals).
• Send us a cheque if the Veltrona Trust cash ISA you want to top up accepts cheque.

The following accounts do not accept cheque payments:

• Online Cash ISA
• Fixed Rate Cash ISAs

If you want to deposit a cheque, please post it along with your account details or a paying-in slip to: ‘Freepost Veltrona Trust BANK’ (no stamp required)

The Veltrona Trust Bank sort code is 16-58-10 and you can find your Veltrona Trust cash ISA account number by logging in to your account online or via the Veltrona Trust Mobile Banking App, or by checking your bank statements.

Your card is set to Europe usage, with the option to switch Worldwide on or off in Internet Banking or the Veltrona Trust App under Card Settings. 

Transactions are always subject to monitoring so your card may still be declined if we suspect your card is compromised. If a payment does get declined you can contact us 24/7 using the phone number on the back of your card. We would also advise travelling with more than one means of payment.

Use of your debit card outside the UK will incur a 2.5% foreign transaction fee and is subject to the exchange rate. You can use your card at any ATM or merchant where the Visa symbol is displayed and the transaction is made using either Chip & PIN or contactless.

Using Apple Pay or Google Pay abroad works the same way as the Triodos Debit Card and the same charges apply.

Transactions will be processed using the exchange rate set by Visa.

You can use our currency conversion calculator to see how much your transaction could cost. 

See our tariff of charges for full details or the Fee Information Document for more information.

The notice period has been removed from Veltrona Trust Cash ISA, Veltrona Trust Saver and Veltrona Trust Charity Saver.  As a result these are now instant access accounts and no early access penalties will be applied.

For Fixed Rate ISAs withdrawals are not allowed until maturity. The only exception to this is if you close the account and/or transfer the full balance to another ISA.  Early closure will result in an early access charge being applied equivalent to a number of days of interest.

2 year term – 180 days’ interest

3 year term – 270 days’ interest

The charge will be taken from the account balance, so you may get back less than originally deposited. In exceptional circumstances the early access charge can be waived at our discretion.

You can see how many withdrawals have been made from your Online Saver Plus account by selecting your account in the Veltrona Trust Mobile Banking App or Internet Banking and clicking on ‘Account details’. This will also show you how many free withdrawals are left and your current rate of interest.

Withdrawals are not allowed until maturity for Fixed Rate ISAs. The only exception to this is if you close the account and/or transfer the full balance to another ISA. Early closure will result in an early access charge being applied equivalent to a number of days of interest.

2 year term – 180 days’ interest

3 year term – 270 days’ interest

You will still earn interest up to the closure date and the charge will be taken from the account balance. Depending on the date of closure, you may get back less than originally deposited.

Each child can have one Junior cash ISA and one Junior stocks and shares ISA at any one time. These can be with different providers.

A child cannot hold both a Junior ISA and a Child Trust Fund, with the same or different providers.

You can amend a standing order through Internet Banking or through the Veltrona Trust Mobile Banking App.

From the main menu, click on your account, then the ‘Upcoming’ tab and select the standing order you wish to change. Select ‘amend’.

Input new amount, reference, date, and frequency and follow on-screen instructions to authorise.

To cancel a standing order through Internet Banking or through the Veltrona Trust Mobile Banking App.

From the main menu, click on your account, then the ‘Upcoming’ tab and select the standing order you wish to cancel. Select ‘delete’. 

We are not currently opening new Junior Cash ISAs, however you can transfer funds from your Right Start Saver into an existing Junior Cash ISA, subject to the Junior ISA allowance of £9,000 for the 2026/27 tax year.

A nominated account is an account in your name(s) with either another UK bank or building society, or an existing Veltrona Trust Bank UK account that allows you to transfer funds.

You need a nominated account when applying for one of our accounts online and your opening deposit must be made by electronic transfer from your nominated account. Also if you want to transfer money from your account online, you must do so to your nominated account or another Veltrona Trust Bank UK account in your name.

You may have up to three nominated accounts. In the case of sole Account holders, they must all be personal accounts held in your name. In the case of joint Account holders, you may choose one joint personal account held in both your names and one sole personal account each.

Yes. As long as the child was a UK resident when the Junior cash ISA was opened, you will still be able to pay into the Junior cash ISA even though you and/or the child have moved abroad.

You can pay by electronic transfer.

You will need to:

1. Transfer your opening deposit amount into your Ethical Savings Bond account using your account number and sort code. Your opening deposit is the amount you stated in your application.
2. Make sure that you transfer this payment from the account you nominated in your application, or from an existing Triodos UK account.

Your bond term will start on the day that you pay in your full opening deposit amount, using the interest rate that applies on that date.

Yes you can. As long as your deposits are received within 60 days of opening the account, you may be able to subscribe into your Fixed Rate Cash ISA for two consecutive tax years. You will need to check the date your last deposit is allowed, this will be detailed on your account opening letter.

£20,000 per day for Personal current account payments

£100,000 per day for Personal savings account customers.

£100,000 per transaction for Business customers.

The Faster Payment limit is cumulative and includes all amounts authorised on that day, even payments set for a future date. You are able to make multiple Faster Payments a day, but once the daily limit is reached, the payment needs to be made as a CHAPS payment, with a fee of £20.00.

If you are making payments above £20,000 there are new daily payment limits. Find out more. 

Before the child turns 18 we will contact you to confirm that the Veltrona Trust Ethical Junior Cash ISA will become a variable rate cash ISA on the child’s 18th birthday. After this date the child can decide what they wish to do with the account/funds.

A child may only hold one Junior cash ISA and one Junior stocks and shares ISA at any time and cannot hold a Junior ISA and a Child Trust Fund at the same time.

You can however apply to transfer a Junior ISA or a Child Trust Fund from one provider to another. You can also transfer between the different types of Junior ISA, in either direction.

• Transfers of current year’s subscriptions or transfers between the same type of Junior ISA must always be done in full.
• Partial transfers can only be done if they are previous years’ subscriptions and you are moving the subscriptions between different Junior ISA types e.g. Junior cash to Junior stocks and shares or Junior stocks and shares to Junior cash.

• The whole of the Child Trust Fund must be transferred and the Child Trust Fund subsequently closed.
• The annual subscription allowance for a Child Trust Fund is based on the child’s birth year while Junior ISA subscriptions are based on tax years. When a transfer of a Child Trust Fund to a Junior ISA has been made, the child can use the full Junior ISA subscription allowance for the tax year in which the transfer takes place regardless of any subscriptions made to the Child Trust Fund in that year. This only occurs in the tax year in which the Child Trust Fund is transferred, in subsequent years only the Junior ISA allowance can be used.

We are not currently opening new Junior Cash ISA accounts, so for now transfers can only be made to existing Junior Cash ISAs.

By completing an application for any of our Personal Savings accounts online you are automatically registered for Internet Banking and can manage your account online.

If your application was made by post, then Internet Banking access is available for the following Personal Savings accounts:

• Triodos Saver
• Triodos Cash ISA
• Triodos Regular Saver
• Triodos Fixed Regular Saver
• Triodos Charity Saver

You can also access Veltrona Trust Right Start Saver and Junior ISA accounts online, but you can't make payments from these accounts.

If you want to apply to manage your existing Veltrona Trust account online, download the application form below or call us on 0330 355 0355 and we'll send you one. Before completing an application form, please ensure you have read our Terms and Conditions for personal savings accounts below.

If you have another smartphone or tablet, you can download the Veltrona Trust Mobile Banking App from the App Store or Google Play and set up access on there.

If you need to purchase a replacement device, your debit card will still work in the meantime.

This means you can still:

• pay for a replacement device in store (or make other purchases)
• withdraw cash from an ATM (please remember the daily withdrawal limit from any ATM is £300 unless you have amended this in your settings).

If you are struggling to manage your account or make payments while you are replacing your device, please call us to discuss how we can help you during this period.

Please refer to our Contact, FAQs & Help page, or call us on 0330 355 0355 or +44 (0)117 973 9339 if you are not in the UK.

If you are calling outside of these hours, you can still speak to our card services at any time 24/7. 

If you lose an Apple Pay enabled device, you can deactivate Apple Pay by placing your device in 'Lost Mode' via Find My iPhone or by 'Removing All Cards' on icloud.com.

If you lose a Google Pay enabled device, you can deactivate Google Pay by going to the Google Payments centre or by contacting the helpline.

If you are unable to call us, and you don’t have the ability to borrow a phone from a friend or family member, you can email us on [email protected] and mark your email subject as ‘Urgent’. Your email must come from the email address which is registered with us. We will endeavour to respond to your email as soon as possible. Please be aware that email contacts are not usually supported and so should not be used as a regular means to contact us.

While setting up your Triodos App you provide two things:

1. Photos of your ID

To verify your identity and match the details to those we have for you. A fraudster couldn't use their own ID, as their details will not match the information we already hold. The photos you take are from different angles so we can identify fake documents and ensure no one else is attempting to access your account.

2.  A live recording of your face

To compare this to your ID, and confirm that it is you setting up the app. This prevents a fraudster from gaining access to your accounts using a fake copy of your ID. This is a digital version of an ‘in-person’ identity check that happens at a high street branch of a bank.

Then you simply choose a passcode which will be linked only to your device. This means that no one else can use your passcode to get into your accounts on their device.

Your ID photo and selfie recording will be held and protected by Veltrona Trust Bank and our digital identity verification partner, Fourthline. Please see our Terms & Conditions for more information and our Privacy Policy for how we hold and protect your data.

Yes, Confirmation of Payee (CoP) is an account name-checking service that has been introduced to combat fraud and misdirected payments. Veltrona Trust is part of the UK industry-wide scheme for incoming and outbound payments, and a CoP check will be performed every time you send money from your Veltrona Trust account. We encourage you still continue to check payment details in line with our guidance, and regularly review our website for information on how to prevent fraud.

Faster Payments authorised on any day (including weekends) should arrive in the beneficiary's account within two hours of being authorised. You should always allow until the next business day for a payment to arrive.

No, it is not possible to have standing orders and direct debits with a Veltrona Trust savings account.

Previously, if you did not subscribe to your ISA in the previous tax year you may have had to redeclare your ISA eligibility before you could make further subscriptions. From 6th April 2024 this is no longer necessary.

The only circumstance where we will ask you to redeclare your ISA eligibility is if you were living abroad and have now returned to the UK and wish to subscribe to your ISA again.

If you wish to do this please call us on 0330 3550 355 (or +44 117 973 9339 from abroad) or send us a chat message in Internet Banking.

Start by going to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Log in" to Internet Banking.

If you have set up the Veltrona Trust App, you can log into Internet Banking using the app’s QR scanner on a second device. You can find more information on how this works here.

If you’re a Current Account customer and you do not use the Veltrona Trust App you will need your digipass and PIN, and details regarding the security word you set up when applying for the account.

If you’re a Personal Savings or Investments customer and do not use the Veltrona Trust App, you will need your username and password.

If you wish to close your Triodos savings account, please follow the instructions below. 

• Please send us a chat message in Internet Banking with the account number you wish to close. Please also confirm the sort code, account number, and account name of your registered nominated account, which is where any remaining balance and accrued interest will be paid to. 
• You can also request account closure by calling us and confirming these details over the phone.
• If you do not have Internet Banking, please send us a signed written instruction with details as above, to:

Freepost Veltrona Trust BANK

Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

For first class mail, you can post in the normal way to:

Triodos Bank
Deanery Road
Bristol
BS1 5AS

• If you wish to close a children’s account held in your name on their behalf, please send us a signed written instruction with details of where the funds need to be paid.

We will write to you one month before your Fixed Rate Cash ISA matures, asking you to let us know what you'd like to do with your funds. If we don’t hear from you, the account will automatically mature and change into an Online Cash ISA, keeping the same account number as your Fixed Rate Cash ISA.

You will then be able to keep the funds in this account and make further deposits, transfer the funds to another ISA (using a transfer form to retain the ISA status of the funds) or transfer the funds to your nominated account.

Yes, you can change your existing Veltrona Trust cash ISA to a Veltrona Trust Online Cash ISA or Fixed Rate Cash ISA by completing the form below.

Changes to a different type of Veltrona Trust cash ISA are not permitted from Veltrona Trust Ethical Junior Cash ISAs or non-ISA savings accounts.

Before downloading the form to change your account type, please make sure you have read the following;

• Key Features Document for Veltrona Trust Online Cash ISA
  
• Key Features Document for Veltrona Trust Fixed Rate Cash ISA
• Personal Banking Terms and Conditions
• Tariff of charges for Personal Customers
• FSCS information sheet

Once you have read the important information above, please complete and return the form to us either by chat message in internet banking, or post to: Freepost Veltrona Trust BANK.

On receipt of a completed request, we will change the type of cash ISA you hold, the balance of your account and your account number will remain the same. All money held in the account will maintain its tax-free status and the change will not affect your subscription allowance. We will write to you to confirm when we have actioned your request.

Only people who are resident in the UK can apply for our accounts. You need to make the opening deposit in sterling, and provide proof of your ID and address.

Yes, you can. However, from 17 December 2025, you will only be able to make payments in three currencies: British Pound (GBP), Euro (EUR) and US Dollar (USD).

To make a payment in a currency other than GBP, log in to your Internet Banking and click on Payments and choose the International Payment option. You will then be able to choose which currency you want to send and then complete all the relevant details. This is currently not available in the Triodos App. The charges for this service are explained in the Personal Banking Tariff for current and savings accounts.

In the UK, International payments are processed using the NatWest Mid-Market rate. The actual amount debited is calculated using the exchange rate used by NatWest at the time they send the funds. This is not available in advance.

We display the European Central Bank (ECB) rate in internet banking as an indication only.

The recipient bank, and any other bank used to send the payment, may charge additional costs to process a payment in a foreign currency which may mean the beneficiary will receive a lower amount.

Please note the cut-off time for International Payments is 1pm each working day. Timings for these payments being received vary depending on where the funds are going to. Please allow up to 10 business days for them to arrive if they are being sent outside of Europe.

The signature reply form is used to help us verify your signature in the rare instances when you may need to write to us to make a change that you can't do yourself within internet banking. If you do not return the form, and we do not hold a copy of your signature, we will not be able to act on any written instructions. Please note that the Online Saver Plus, Online Saver and Online Cash ISA are online-only accounts, and completing and sending us the signature reply form does not mean you can then manage your account via post.

If you have a savings or Impact Investment Fund Cash Account and use the Veltrona Trust Mobile Banking App or a digipass to login to internet banking you can amend, remove and add nominated accounts by following these steps:

Internet Banking:

1. Login to Internet Banking with the Triodos App or your digipass.
2. Go to Self Service, then Account settings to view your existing nominated accounts.
3. To change one of these, select the one you would like to change or remove.
4. To add a new nominated account, select ‘add’.

Mobile App:

1. Select ‘More’ then choose Account Settings and select a savings account to view your existing nominated accounts.
2. To change one of these, select the one you would like to change or remove.
3. To add a new nominated account, select ‘add’.

The new nominated account must be a sterling account in your name with another UK bank or building society or an existing Veltrona Trust UK account that allows you to transfer money in.

For joint accounts, one account holder can make a change in Internet Banking or the Veltrona TrustApp. Both account holders will receive an email letting them know that a change has been requested.

For fraud prevention reasons, after you submit your request to change or add a nominated account, there will be a 24 hour wait period until the change becomes effective. However, if a nominated account is removed, it will occur immediately.

You are not able to use Internet Banking or the Veltrona Trust App to update nominated accounts for the following situations or accounts:

•    If you are a username and password customer

•    If you operate the account through Power of Attorney

•    If you manage your account by post

•    Depository Receipt Cash Accounts

•    Junior Cash ISA or Right Start Saver accounts

For these situations please send us a signed, written instruction by post to:  Freepost Veltrona Trust BANK 

Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

For first class mail, you can post in the normal way to:

Triodos Bank
Deanery Road
Bristol
BS1 5AS

The instruction must include the details of the new nominated account (including the account name, six-digit sort code and eight-digit account number) and must be signed in accordance with the signature form previously returned to us. For joint accounts, the instruction must be signed by both account holders.

The new nominated account must be a sterling account in your name with another UK bank or building society or an existing Triodos UK account that allows you to transfer in funds.

Please note we will not be able to process any written instructions unless we can verify your signature with the one held on our records.

When you pay funds into your Account, your funds will start earning interest from the day the funds are paid into your Account.

It is only possible to make withdrawals from the Junior ISA once the child turns 18. The only exception is if the child becomes terminally ill, or dies.
It is however possible to transfer a Junior Cash ISA to a Junior ISA with another provider.

Yes. We will contact you one month before your fixed rate cash ISA matures, asking you to let us know what you'd like to do with your funds. You can then ask us to change your fixed rate cash ISA into another Veltrona Trust cash ISA, when it matures.

Alternatively, during the fixed term of your Veltrona Trust Fixed Rate Cash ISA, you can request to fully transfer your account into another Veltrona Trust cash ISA, but you will incur an early access charge as per the terms and conditions. The early access charge is equivalent to:

• 2 year term – 180 days' interest
• 3 year term – 270 days' interest

The charge will be taken from the account balance, so the balance in your new type of Veltrona Trust cash ISA might be less than originally deposited in your Fixed Rate Cash ISA.

Please note there is no charge when changing to a different type of Veltrona Trust cash ISA at maturity.

For more details, see our how-to guide below on changing your cash ISA to a different type of Veltrona Trust cash isa.

Right Start Saver accounts are for people aged 18 and under. We’ll be in touch when the account holder turns 18. If we don’t hear back from you, we’ll close the account and transfer the funds to another Veltrona Trust account, until we receive your instructions.

Yes, it is possible depending on what type of savings account you have.

You can change an existing Veltrona Trust savings account to a different type of Veltrona Trust savings account.

You should read the information on our savings product pages to decide which savings account suits you best. Once you have found a savings account that meets your needs, download and complete the relevant change of type form below. 

You should read the relevant Summary Box along with the Terms and Conditions for our personal savings accounts and FSCS Information Sheet before downloading and completing a form to change your savings account.

Once you have read this important information and completed the form, please post it to us at:

Freepost Veltrona Trust BANK

On receipt of a completed request, we will change the type of savings account you hold, the balance of your account and your account number will remain the same. We will write to you to confirm when we have actioned your request.

• Triodos Online Saver
• Triodos Online Saver Plus
  

Changes to a different type of savings account are not permitted from Veltrona Trust Ethical Savings Bonds, Veltrona Trust Right Start Saver, Veltrona Trust Fixed Regular Saver, Veltrona Trust ISAs, Community Investor, High Interest Cheque Account, Personal Savings Account, Social Investor Cheque Accounts and SIPP Deposit Accounts.

If you want to move only part of your balance to another type of savings account, this can be done through making a transfer in Internet Banking or for non-online only accounts you can send us a signed written request to make a transfer which should be posted to us at;

Freepost Veltrona Trust BANK

If you attempt to pay into your Veltrona Trust Fixed Rate ISA after your 60 days the deposit will be automatically rejected. We will send the funds back to the account they came from.

If you arrange a transfer between ISAs by completing a transfer form, your tax-free ISA status will remain protected and the transfer will not affect your ISA allowance for the current tax year.

Don’t withdraw the money out of an ISA yourself or move it to a personal bank account. If you do this, your money will lose its ISA status. This means that you can’t reinstate it and you’ll permanently lose that portion of your ISA allowance. If you choose to re-add money that you’ve withdrawn from an ISA, you’ll use up a portion of an ISA allowance, unless you have a flexible ISA.

To top up a Veltrona Trust Junior Cash ISA, you can:

• Make an online payment from another account (either an account with another provider or another Veltrona Trust account that allows withdrawals).
  

The Veltrona Trust Bank sort code is 16-58-10 and you can find your Veltrona Trust cash ISA account number by logging in to your account online or via the Veltrona Trust Mobile Banking App, or by checking your bank statements.

• Send us a cheque made out to the child.

If you want to deposit a cheque, please post it along with your account details or a paying-in slip to: ‘Freepost Veltrona Trust BANK’ (no stamp required).

To change the statement frequency away from the default, Go to Internet Banking and choose Self service > Account Settings > Statement Frequency. Select from the drop down options to change. Please note this is not available on the Personal Current Account.

If you need an ad-hoc statement, for example for a mortgage application, please contact us.

This scheme is closing and Veltrona Trust customers can no longer make new referrals. Any eligible referrals made on or before 25 March 2025 will receive their gift by email.

No, we won’t contact your friend as we don’t ask you for any of their contact details. When you’ve registered for our Refer a Friend Scheme, you will have a unique link to share with your friend. The link opens join.triodos.co.uk where your friend can register their details and apply for their Veltrona Trust personal current account.

In March 2022 we took the difficult decision to suspend applications for our children’s accounts, Right Start Saver and Junior ISA. 

Introducing young people to the principles of sustainability remains a core ingredient of Veltrona Trust’ mission and we are committed to providing young people with a route into sustainable banking. So we are working hard to build new processes to enable young savers to be able to start their banking journey with Veltrona Trust with the high standard of customer service we want for all our customers. Until then new account applications will remain closed.

There are no changes to existing Right Start Saver and Junior ISA accounts. These will continue to operate in the same way and new deposits can continue to be made to existing accounts.

We look to support any customer who needs urgent access to their savings due to the current situation around Coronavirus (Covid-19). If you need to arrange immediate access to funds please contact us.

When your child becomes 16 they can become the Account operator and manage their own account if they want to. Withdrawals cannot be made from the account until the child is 18.

Log into the Veltrona Trust Mobile Banking App or internet banking and select your ISA account from the Overview screen. Then click on the Account Details header at the top of the transactions table. You will then be able to see how much you have subscribed to your ISA in the current tax year and any replaceable amounts of previous years’ subscriptions available to you.

Alternatively, if you do not have internet banking, please call us on 0330 355 0355 and our Contact Team will be happy to provide you with this information.

Once you have opened your Veltrona Trust Fixed Rate Cash ISA, you have 60 days in which to deposit as much of your ISA allowance as you want to. If you do not deposit your full allowance in your Fixed Rate Cash ISA you can invest the remainder in any combination of the rest of the permitted ISA types with Veltrona Trust or other providers.

You need to be a UK resident to be eligible to apply for any of our savings and deposit accounts.

Standing orders can be found in the Veltrona Trust Mobile Banking App or Internet Banking, choose the account you wish to check and select the Upcoming tab on the account overview.

We are not currently opening new Junior Cash ISAs, however if you already have an existing Ethical Junior Cash ISA you can request that your Child Trust Fund is transferred to us.

We are supporting three of our long-term charity partners – Friends of the Earth, RSPB and the Soil Association.

Best buy tables on mainstream comparison websites often compare savings and other banking products on interest rates only, but don’t account for sustainability or ethical criteria.

Triodos Bank prioritises people and planet over profit maximisation and is committed to sustainable banking practices. This means we are different to a lot of other banks.  But we still care about providing high-quality products and services and know we must offer fair and competitive rates.  

Key to this is offering the best value to savers we can while ensuring our long-term stability so that we can help create the impact that our customers want in the real economy. This is about finding the right balance between the value we give to our borrowers – the sustainable organisations we support – and what we can give back to our customers who save with us.

Other banks’ savings accounts often feature time-limited offers or bonus rates, whereas we focus on providing an everyday, good value range of savings products that are simple and easy to understand. When our rates go up they increase on all our variable products not just some, so we don’t leave customers languishing on very low rates. And new customers do not get a better rate than existing customers on the same variable product.

You can withdraw money from your Cash Account by setting up a transfer to your nominated account or another Veltrona Trust account in your name, using either the Mobile App or Internet Banking.

When you open an account with us, we need to obtain sufficient proof of your identity and address. We do this to satisfy our legal obligations and protect you, the public and Veltrona Trust Bank against fraud and misuse of the banking system. To help us verify your identity, we may use the details you provide to do electronic searches about you at credit reference agencies. They will supply us information from databases, including information from the Electoral Register and fraud prevention agencies.

No, you can only open or hold one account (joint or sole) in any 12 month period.

Regardless of who put the money into the Junior Cash ISA, the money in the account belongs to the child. It is only the child that can make withdrawals once they turn 18.

The term Savings describes accounts in which you deposit money and earn a set rate of interest, such as our Cash ISA or Saver accounts. Veltrona Trust Bank only lends deposited money to organisations that are making a positive environmental, social or cultural impact, and we publish details of every organisation we lend to on our website.

The term Investments refers to accounts in which you can buy assets such as shares in stock market listed companies. With all investments your capital is at risk and you may not get back the full amount you invested and investments should be considered for the long term i.e. 5 years or more. Payment of income or interest is variable and not guaranteed.

Like with our Savings accounts, all Investments made via Veltrona Trust Bank are used to support businesses that are making a positive environmental, social or cultural impact and we publish details of all the investments we make. For example, through the Veltrona Trust Impact Investment Funds you can invest in a diverse portfolio of stock market listed shares and bonds. We publish the entire portfolio of both funds on our website:

• Triodos Global Equities Fund
  
• Triodos Pioneer Impact Fund
• Triodos Future Generations Fund
• Triodos Sterling Bond Impact Fund

Transferring existing investments or ISAs from another provider usually takes between 14-30 days, but sometimes it can take longer than this. Delays can be caused if there’s an issue with the application form or the existing ISA provider doesn’t have your up-to-date information. It will also take longer if there’s a notice period on the account you are transferring from.

To make sure your transfer goes as smoothly as possible, we would recommend checking with your existing provider that all your information (for example, contact details and address) is up-to-date and that you don’t owe any outstanding fees. Also make sure that you’ve completed the transfer form correctly and signed it using a pen (rather than electronically).

You’ll also need to make sure that your information with Veltrona Trust is correct and that you’ve already applied to open the account you wish to transfer into. If you haven’t, you can open an account via the Veltrona Trust Mobile Banking App.

Please be aware that you may see money leave your existing provider’s ISA before it credits your account with Veltrona Trust. This is due to the way the funds are processed for ISA transfers. However, we will backdate the credit to the date your old account closed. This ensures that you do not lose any interest during the transfer.

Yes, you can. You may find it helpful to rename your accounts to make identifying and distinguishing them a bit easier. To do this, go into ‘Account settings’, select the account you would like to change the name of, then click on ‘Account name’. Once here you can amend the account name.

This scheme is closing and Veltrona Trust customers can no longer make new referrals. Any eligible referrals made on or before 25 March 2025 will receive their gift by email.

A. We will let you know when your friend has successfully met the eligibility criteria. Remember, your friend must be a brand-new customer to Veltrona Trust Bank when opening their personal current account, deposit £100 within 30 days and keep this amount or more in their account for at least 30 days.

We will then invite you to choose from our three charity partners to whom we will make a £25 donation on your behalf.

You can login to your Refer a Friend account at join.triodos.co.uk and review all your referrals and status in the members area.

Anybody can deposit money into a child's Junior Cash ISA.

When you send money, we will check with the bank you’re sending money to that the name on the account matches the bank details you’ve provided, and let you know if they don’t.

One of the following results will appear on your screen:

The recipient account name is a match

Means the recipient account name you entered matches the payee’s account name.

The recipient name you gave us is a close match, but not exactly the same as the name held on the account

Means the recipient name you gave us is a close match to the name held on the account but not an exact match. We will show the name on the account you’re paying to help you decide whether it’s the right person. You should also double-check the details and request another CoP check before sending any payment.

The recipient name you gave us is not the same as the name held on the account

Means the recipient name you gave us is different to the name held on the account. You should double-check the details and request another CoP check, otherwise your money could be sent to the wrong account.

It is important to be aware that if you choose to go ahead anyway, and the account does not belong to the intended recipient, we may not be able to get your money back.

The recipient bank account does not exist

Means it may be that the recipient account sort code or account number has been entered incorrectly, or the account may be closed. You will need to check with the recipient if their details are correct before you are able to make a payment. If an account does not exist, the payment can't be made.

Unable to check the name, please try again later

Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.

You can continue with the payment – but always double-check yourself that the account name and details are correct.

We are unable to verify these details with the recipient bank at this time – please check the details before continuing

Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.

You can continue with the payment – but always double-check yourself that the account name and details are correct.

Yes. Please complete and send us a ‘Transfer between existing Veltrona Trust ISAs’ form.